Real-World Example: IVR Transformation
Real-World Example: Once upon a time in the customer service world, a client of Netfor’s had an interactive voice response (IVR) system that was causing customers to hang up before their place could be saved in line (QCB). Ethan Calkins, our Business Assurance Manager at Netfor, took it upon himself to investigate the issue. He … Continue reading Real-World Example: IVR Transformation
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