Coming from a valued client, “I didn’t realize you did that” is a statement that reminds a company of its ongoing need to cross-sell its services. For business process outsourcing provider Netfor, the phrase popped up when one of its nationwide field services clients shared a frustration; finding a capable technician who could serve as a low voltage installer.
The Role of a Low Voltage Installer in Retail Store Setup
In this case, the client was Indianapolis-based Lids, a nationwide retailer of ball caps and other team apparel. Netfor’s field service operation has long handled installation of many of the systems within the retailer’s stores. When Lids opens a new store in Tucumcari or Pocatello or Schenectady, Netfor sends a highly qualified and vetted technician who lives nearby to handle those cabling installations. Our North American network means Lids never has to worry about getting its stores online on time.
Key Services Provided by Low Voltage Installers
No, Lids didn’t know that our network was equally adept with low voltage installation (fiber too, we pointed out). If we had shared our skills earlier, we could have met their low voltage needs for many years! They immediately added the work to our relationship. We appreciate their trust in our team and our process.
Step-by-step Guide to Low Voltage Installation for New Stores
We work with the best people (and can prove that based on client reviews of their performance), but the key to our consistent success in delivering low voltage installations and the other work we handle is that process. It streamlines the steps and requirements associated with getting the job done. Here’s how it works with Lids (and to their credit, they’re easy to work with).
Planning and Coordination: A Day in the Life of a Low Voltage Installer
When Lids alerts us to a new store location or an existing space that’s getting upgraded, we obtain schematic drawings and blueprints. The store will eventually contain all sorts of digital and electrical equipment we won’t install. We make sure all the cables, structured wires, and equipment needed for their network are in place.
When it’s time to install the POS system, the security system, or the cameras, the low voltage installer will find everything needed to perform the task. The installer confirms and documents the successful installation, the Lids team is immediately made aware, and the store is ready for what’s next.
How Low Voltage Installers Enhance Security and POS Systems
Similarly, when we send a technician either as a low voltage installer or to handle another technical need, they know exactly what they’re going to need to get the job done. They’ll have the right components, connectors, and every tool. That way, they’re nearly always able to get the job done on the first visit. That makes sure stores can enhance their security and POS systems with less hassle and uncertainty.
Troubleshooting Common Issues: Tips from Expert Low Voltage Installers
Our team has also taken on the role of troubleshooters as clients like Lids ask us to handle repairs to work performed by technicians hired before they began working with Netfor. Frankly, it can get a little shoddy or just messy at times. The low voltage installers get everything working as it should while cleaning up the snarl the last tech left behind. We’re also available to help with situations, like when a system’s failure means the store can’t sell anything.
Why Choose Us for your Low Voltage Installation Needs?
We’re proud that Lids recognizes Netfor as a consistently reliable resource capable of adapting their needs, whether it’s a carefully planned installation at a new store or responding to a situation.
Everyone is aware of the importance of professional wiring in retail construction, and that’s even more true with low voltage cabling systems that may be more sensitive to damage. Lids and Netfor’s other field services clients will tell you they have such confidence in our team that they never worry about us being able to get the job done.
